Frequently Asked Questions
Imperial Bullion appreciates that purchasing precious metals is a passion for many, and Precious Metals dealers in Australia are required by law to collect identification information for all orders over $5,000.
We have endeavoured to find the balance to facilitate online ordering and the convenience of home delivery in the sale of these items that are highly targeted by online fraudsters. We welcome all feedback and if you have any questions please Contact Us here
1 Troy ounce of metal = 31.1035 grams
1 Kilogram of metal = 32.15 troy ounces
Investors should consider purchasing larger sized bars – the production and handling costs during the refinement process reduce, bringing the price per troy ounce closer to the spot price.
With our Bullion Buy Back Program, there is the opportunity with certain ‘seconds’ products to obtain these close to spot prices, however we also have some exciting products to become available as a result of this program. Please contact us to see what bullion ‘seconds’ we might have within our inventory.
Ruling on GST and precious metals from the ATO website
Precious metal is defined in section 195-1 as follows:
(a) gold (in an investment form) of at least 99.5% fineness; or
(b) silver (in an investment form) of at least 99.9% fineness; or
(c) platinum (in an investment form) of at least 99% fineness; or
For gold, silver or platinum to be in an investment form for the purposes of the GST Act, it must be in a form that:
(a) is capable of being traded on the international bullion market, that is, it must be a bar, wafer or coin;
(b) bears a mark or characteristic accepted as identifying and guaranteeing its fineness and quality; and
(c) is usually traded at a price that is determined by reference to the spot price of the metal it contains.
Commonwealth Bank Australia
BSB: 064 145
Acct No: 1035 6373
Swift Code: CTBAAU2S
Please use your invoice number as reference.
Please add $20 AUD intermediary bank charge to Grand Total
If you do cancel your order or not honor the terms and conditions of the agreement, you are required to pay all fees in line with our cancellation and market loss policy within the Terms and Conditions.
Purchasing online requires registering an account with Imperial Bullion. For orders to be completed and locked directly into the live bullion market, registering an account to complete the checkout process is a necessary requirement. While we do accept phone orders, these too require an account to be opened.
Imperial Bullion does have a bullion, scrap jewellery, and coins buyback program (with our live pricing buyback rates).
Our preferred process for payment to you is ‘cash in store’ on verification and testing of the metal purity of your bullion for sale. Alternatively we process a same day bank transfer to your nominated account. For large sales of bullion to us, simply give us some short notice by calling +61 (7) 3350 2615
For clients unable to come to us in store, please contact us on the process.
We can arrange collection of your product with DHL Express or Toll Transport at your expense, or you can send products to us using a signature service once a price agreement has been locked in.
On receipt of your bullion sent to us, we will provide a confirmation of receipt and immediately test and validate the purity of the product to ensure it is genuine bullion. Confirmation will then immediately release a same-day bank to bank transfer of the agreed transaction amount.
Additionally with Credit Card and PayPal payments, Imperial Bullion will request information to confirm the identity of the buyer in line with our internet anti-fraud processes.
Our website provides clients the opportunity to search all of our products online, 24hrs a day, 7 days a week. Our product prices are linked to the live spot market, however while selecting your products for purchase, the final price is not locked in and approved until you complete the checkout process.
Finalise your Purchase:
Once you have selected the bullion items for purchase, you are given various options in the checkout process, such as delivery, collection or allocated secure storage.
Clients have a number of options for payment, and also depending on whether insured delivery is required or not:
1. Make a payment via Direct Deposit / Electronic Transfer of funds, with delivery insurance or without.
2. Pay order in full via credit card up to a maximum of $5,000. All orders over $5,000 must be paid via Direct Deposit or Electronic Transfer of Funds. Credit Card Surcharges apply to the total order including shipping, and full insurance is automatically included for delivery. Clients have full insurance of their products with this payment option.
Should a customer fail to pay the total order of the purchase price within the agreed time frame, the customer will be in default of this agreement, and fees will apply. Clients are requested to fully understand the terms and conditions. It is mandatory to accept the terms and conditions to complete an order, and on completing the order process, clients acknowledge that it is legally binding and that they have read in full the details.
For orders over $5,000 in a 24hr period, you will be requested to provide a completed Identification form. This request will be sent to you via email. You can download the form from our Identification Requirements Page.
For your peace of mind, you can read more about eway.com.au as a credit card processing company here.
The fraud protection, security functions, and card owner protection options are essential for client peace of mind when making their purchase. The precious metals industry is one of the largest ones targeted for credit card fraud, so Imperial Bullion has invested heavily in integrating systems that give peace of mind to clients when shopping with us, but that also protect innocent parties whose details are fraudulently used.
Credit Card fraud is a billion dollar issue – you can be confident that Imperial Bullion is working for the protection and anonymity of your details so that you can shop with us having complete peace of mind.
For remote areas – we engage a similar secure service – it is imperative that you have full peace of mind in the safe and secure delivery of your bullion purchases.
International Express Courier is the only service we use to ship orders outside of Australia for insurance and security reasons, currently. We are finalising a new registered post arrangement that will meet the same requirements, and will be launching this in the very near future providing full track and trace of your bullion purchases.
We do provide insured delivery at low rates in the Brisbane Metropolitan area, and this has proven to be a convenient and risk-free option for our clients in receiving their bullion order in a timely manner.
If the owner of the account / order still prefers to collect but send someone on their behalf, a Collection Authority form needs to be completed, and the person collecting must bring their driver’s license or another suitable form of photo identification.
For large orders in either value and / or weight, secure Express Courier services are engaged. You will be sent full tracking details to monitor the shipping progress of your order.
Please refer to our Bulk Silver and Bulk Gold pages, or the individual product, for bulk discount pricing.